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Due to the ongoing “Massive Student Protest” in Bangladesh, the government has implemented a nationwide internet blockade. We currently have only one team member who is outside of Bangladesh and he will try to respond to your queries. As a result, our response times to support tickets may be longer than usual. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this situation beyond our control. Thank you for your patience.

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Our Support Hours
  • We are a small team based in Dhaka, Bangladesh, and our Timezone is GMT+6 / CST+12.
  • Our official support time is 9am to 6pm, Sunday to Thursday. If you open a ticket within this time-frame, our average response time would be 1 – 2 hours. Any tickets opened after this time will be prioritized on the next working day.
  • Friday & Saturday is our official offday and our support would be available for a limited time throughout the day; the average response time would be 4 – 8 hours.